Who We Are and How to Reach Us

Logicglowflow operates as an IT testing process improvement service based in Taiwan. We're located at No. 172, Raohe St, Songshan District, Taipei City, Taiwan 105. If you have any questions about this privacy policy or how we handle your information, you can reach our team at [email protected] or call us at +88662908218.

When we say "we," "us," or "our" in this document, we're referring to Logicglowflow. When we say "you" or "your," we mean anyone who uses our website, contacts us for services, or becomes our client.

Information We Collect

We only collect information that helps us provide better testing services to you. Nothing more. Here's what that typically includes:

Information You Give Us Directly

• Your name, email address, and phone number when you contact us
• Company name and role when you inquire about services
• Technical details about your testing environment when we work together
• Project specifications and requirements you share with us
• Payment information when you become a client
• Feedback and communications during our working relationship

Information Collected Automatically

When you visit our website, we collect some basic technical information. This includes your IP address, browser type, pages you visit, and how long you stay. We use this to understand how people use our site and to fix any technical issues that come up.

How We Use Your Information

Everything we collect serves a specific purpose related to providing you with testing process improvement services. We're not in the business of selling data or building profiles for marketing purposes.

Type of Information	How We Use It
Contact Details	To respond to your inquiries, schedule consultations, and maintain our working relationship
Technical Information	To understand your testing environment and provide relevant recommendations
Project Data	To deliver the testing improvement services you've hired us for
Payment Information	To process invoices and maintain financial records as required by Taiwan law
Website Usage Data	To improve our site functionality and understand which content is most helpful

We might also use your information to send you updates about projects we're working on together or to share relevant insights about testing process improvements. You can opt out of these communications anytime by emailing us.

Legal Basis for Processing (Taiwan Context)

Under Taiwan's Personal Data Protection Act, we need a lawful reason to collect and use your information. Here's what applies to different situations:

• Contract Performance: When you hire us, we need your information to deliver the services you're paying for
• Legitimate Interest: We have a business need to maintain records and improve our services
• Legal Obligation: Taiwan tax and business laws require us to keep certain financial records
• Consent: For marketing communications or any use beyond our core services, we'll ask your permission first

Who We Share Information With

We're pretty protective of your data. We don't sell it, rent it, or share it with marketing companies. That said, running a business means working with some trusted partners:

Service Providers We Work With

• Payment processors who handle invoicing and transactions securely
• Cloud storage providers where we keep project files (all with strong security standards)
• Email service providers for business communications
• Accounting software for financial record-keeping

All these partners are bound by strict confidentiality agreements. They can only use your information for the specific services they provide to us, nothing else.

Legal Requirements

Sometimes we're legally required to share information with Taiwan government authorities. This might happen if there's a court order, tax audit, or investigation. We'll only share what's legally required and will notify you unless we're prohibited from doing so.

How We Protect Your Information

Security isn't just a checkbox for us—it's central to how we operate. We use industry-standard encryption for data transmission and storage. Our systems are regularly updated and monitored for vulnerabilities.

Access to client information is restricted to team members who need it for their work. We use strong authentication methods and regularly review who has access to what. All our team members sign confidentiality agreements before they start working with us.

How Long We Keep Your Data

We don't keep information longer than necessary. Here's our general approach:

• Active Client Data: Maintained throughout our working relationship and for one year after project completion
• Financial Records: Kept for seven years to comply with Taiwan tax laws
• Inquiry Information: Deleted after two years if you don't become a client
• Marketing Communications: Removed immediately upon your request
• Website Analytics: Aggregated and anonymized after 24 months

After these periods, we securely delete or anonymize your information. If there's a specific legal reason to keep something longer, we'll document that reason.

Your Rights Regarding Your Data

Taiwan's Personal Data Protection Act gives you several rights over your personal information. These aren't just legal requirements—we genuinely want you to feel in control of your data.

Access Your Information

You can request a copy of all personal data we hold about you. We'll provide this in a readable format within 30 days. There's no charge for your first request in a 12-month period.

Correct Inaccurate Information

If something we have on file is wrong or outdated, let us know and we'll fix it promptly. This is important for maintaining accurate project records anyway.

Request Deletion

You can ask us to delete your personal information, and we'll do so unless we have a legal obligation to keep it. For example, we can't delete financial records that tax law requires us to maintain for seven years.

Object to Processing

If you don't want us to use your information for a particular purpose (like marketing communications), you can object and we'll stop. Some uses are necessary for providing services you've contracted for, but we'll explain that clearly.

Data Portability

You can request your data in a format that's easy to transfer to another service provider. We'll give you structured files within 30 days.

To exercise any of these rights, email us at [email protected] with "Privacy Rights Request" in the subject line. We'll verify your identity and respond within 30 days.

International Data Transfers

We're based in Taiwan, and most of our operations happen here. However, some of our service providers operate servers in other countries, including the United States and European Union.

When your data crosses borders, we ensure those service providers meet Taiwan's data protection standards through contractual agreements. We only work with companies that commit to protecting your information with the same level of care we do.

Children's Privacy

Our services are designed for businesses, not children. We don't knowingly collect information from anyone under 18. If we discover we've accidentally collected such information, we'll delete it immediately.

Changes to This Policy

Privacy practices and laws change over time. When we update this policy, we'll post the new version on our website with a revised "Last Updated" date at the top. For significant changes that affect how we use your information, we'll email active clients directly.

We keep previous versions of this policy archived. If you want to see what was in place at a specific time, just ask.