Refund Policy
We believe in transparency. Our refund process is straightforward because testing improvements should build confidence, not create confusion.
Last updated: January 2025
At Logicglowflow, we're committed to delivering quality testing process improvements. Sometimes things don't work out as expected, and that's okay. This policy explains when refunds apply and how we handle them. No legal jargon—just clear information about your options.
Refund Eligibility
You may request a refund within 30 days of your initial service engagement if:
- We haven't delivered the agreed-upon testing analysis or documentation
- Technical issues on our end prevented service delivery (we'll work to fix this first)
- The scope of work fundamentally differs from what we discussed during onboarding
- You cancel within 7 days of signing, before substantial work begins
Refunds typically don't apply once we've completed significant deliverables or after active consultation sessions have occurred. If you're unsure whether your situation qualifies, just ask us directly.
What's Refundable
- Unused monthly retainer fees
- Project deposits if work hasn't started
- Consultation packages with unused sessions
- Initial assessment fees within 14 days
We calculate refunds based on work completed and time invested. If we're halfway through a project, you'd receive a partial refund for the remaining portion.
What's Not Refundable
- Completed consulting sessions
- Custom reports already delivered
- Implementation work that's been deployed
- Third-party tool costs we've paid
Once we've delivered specific work products or used consultation hours, those can't be refunded. But we're always willing to discuss adjustments or alternatives.
How the Refund Process Works
Contact Us
Email [email protected] with your refund request. Include your project details and reason for the request. We typically respond within one business day to acknowledge receipt.
Review and Discussion
We'll review your account and the work completed. Sometimes we can resolve concerns without a refund—maybe through revisions or adjustments. We'll have an honest conversation about options within 3 business days.
Approval and Processing
If your refund is approved, we'll process it within 5-7 business days. You'll receive confirmation with the refund amount and expected timeline for your payment method.
Refund Issued
Refunds return through your original payment method. Credit cards typically see refunds in 5-10 business days. Bank transfers may take 7-14 business days depending on your financial institution.
Special Circumstances
Every client situation is different. Here's how we handle less common scenarios:
- Long-term contracts: We prorate refunds based on months remaining and work delivered
- Technical failures: If our systems cause service disruption, we'll credit your account or offer a partial refund
- Scope changes: When project requirements change significantly, we'll adjust pricing accordingly
- Service dissatisfaction: We'd rather address concerns through revisions, but refunds are available if we can't find a solution
If your situation doesn't fit these categories, reach out anyway. We approach each case individually rather than applying rigid rules.
Our Commitment to Fair Resolution
Refund policies can feel adversarial. Ours isn't meant to be. If you're unhappy with our service, we want to know why and how we can make it right. Whether that's through a refund, additional work, or other adjustments, we're committed to fair outcomes. We've built Logicglowflow on long-term client relationships, and that starts with handling problems honestly.
Payment Method Specifics
Refund processing varies slightly depending on how you paid:
- Credit/Debit Cards: Refunds appear as credits on your statement within 5-10 business days after processing
- Bank Transfers: We initiate transfers within 7 business days; your bank may take an additional 3-7 days
- PayPal: Refunds process within 3-5 business days and appear in your PayPal balance
- Wire Transfers: International wires can take 10-15 business days due to intermediary banks
We'll always provide tracking information so you know when to expect your refund. If it doesn't arrive within the stated timeframe, contact us and we'll investigate.
Questions About Refunds?
This policy covers most situations, but yours might be unique. Don't hesitate to reach out if you're unsure about anything or need clarification on how this applies to your specific engagement.